Warranty policy
Warranty policy
All of our products come with 1 year manufacturers warranty, which means that you’re eligible for a replacement or a free repair if your item has a production fault.
We have repair centre based in the UK, please contact us explaining the problem and share some pictures and videos of everything, after our initial online check if the problem is still not solved, we will send a shipping label for you to print at home and attach onto the parcel, a courier will pick up the package from your address and ship to us.
Once we receive the item will take up to 7 working days for us to finalise our checks or repairs.
In most of the cases if we verify it is a manufacturing fault, we will replace it or repair it free of charge and send back to the customer.
If the item has clear signs of misuse then warranty is voided and we will still offer a repair or replacement at extra cost which will be confirmed in advance or if no agreement is reached the item will be returned to the customer.
To place a warranty request please contact us with your full name and order details.
All of our products come with 1 year manufacturers warranty, which means that you’re eligible for a replacement or a free repair if your item has a production fault.
We have repair centre based in the UK, please contact us explaining the problem and share some pictures and videos of everything, after our initial online check if the problem is still not solved, we will send a shipping label for you to print at home and attach onto the parcel, a courier will pick up the package from your address and ship to us.
Once we receive the item will take up to 7 working days for us to finalise our checks or repairs.
In most of the cases if we verify it is a manufacturing fault, we will replace it or repair it free of charge and send back to the customer.
If the item has clear signs of misuse then warranty is voided and we will still offer a repair or replacement at extra cost which will be confirmed in advance or if no agreement is reached the item will be returned to the customer.
To place a warranty request please contact us with your full name and order details.